Clash Your Sword with a Customer Service Rep and Win

January 17th, 2007 by John Herman, under customer service, operations. No Comments

I spend way to many hours on the phone with Customer Service Reps some months. The Consumerist gives 28 tips for fighting back and winning in a battle against a Customer Service Representative. Here are the Top 11:

1) Use a speaker phone
2) Set aside at least 30 minutes
3) Get a human.
4) Gather your evidence
5) Act like a human
6) Don’t think the world revolves around you
7) Know your enemy
Take notes
9) Don’t be afraid to hang up and try another operator
10) Run out the clock
11) Be firm

Read the full list of 28 tips.

Note to self and other small businesses: If your customers need this list, you are doing something wrong!